FREE SHIPPING FOR ORDERS ABOVE RS.1000!
BackDropWala
english english
Cancel
Expand Menu
0
Sign in
Sign up
0 My cart ₹0.00
Shopping cart
Cart

Your Cart is Empty!

Click to view

Frequently asked question

    Please read the points in above queries, before you proceed further. Our team will assess your query and revert within 48 working hours. If in case, the damage is minor - Adjustable in editing or can be fixed locally, we advise the fix and compensate with a coupon. The coupon value depends on the intensity of the damage/ cost of repair. This is done on a case-to-case basis. An exchange is initiated, when the damage is irreversible/irreparable. A defective product can only be exchanged against the same product in the same size, subject to product availability. A full refund against the same may only be made at the discretion of BW, if the same product is not available in stock. Kindly allow 5 to 7 working days for processing returns. We request you to keep all your communication with us either on email, or on WhatsApp for all your order related queries. Instagram DMs are not encouraged.
    We will be able to Return / Replace if you receive a damaged / defective / wrong product that you received for your order. To facilitate the same, kindly follow these steps: Return / Replacements are accepted only when we receive an uncut video of the unboxing along with clear images of the damages. Kindly check the goods upon delivery and let us know immediately if there are damages / defects via WhatsApp +91-7573993322. The damaged claim should be informed to us within 24 hours from the time of product receipt, failing which the buyer will be deemed to have accepted the package and we will not be able to entertain any claims.
    By purchasing any item on this website, you acknowledge and agree that all fees and payments are non-refundable. All sales are final and non-exchangeable. I ordered a backdrop and I didn’t like it. What do I do? Unfortunately, Backdrops are NOT RETURNABLE as they are processed for your specific order. Kindly take extra care before placing your order.
    We do our very best to ship within 1-2 working days from the date of order. All ready to ship orders move out in 1 to 2 WD. Same day dispatch of goods is possible on a case-to- case basis, on request for orders placed before 12 noon. Requests post 12 noon cannot be dispatched on the same day, but can be arranged to dispatch the following day.
    All our deliveries are handled by third party companies. Though we understand customer's frustration due to delayed deliveries, ultimately, this is not in our control to handle the final mile logistics. We encourage customers to directly reach out to the courier company for further assistance. To help avoid such situations, we request customers to provide detailed delivery instructions and confirm their availability to accept the goods during the scheduled delivery times. All orders ship out from our GUJARAT,SURAT warehouse. WEST India deliveries take 2 to 5 WD from the date of dispatch. North India deliveries take 5 to 7 WD from the date of dispatch. Few rural areas can take 10 to 15 WD from the date of dispatch. The delivery timelines are affected by the local courier team as well.
    Since all our products are handmade and hand cut, there might be small differences from the images shared on the website. This further makes all our products unique yet similar to each other. Images uploaded on the website is the closest match of the actual color of the product and a slight difference can be noticed between the product image and the actual product.